Digital Transformation In Customer Service Handling For

Etiqa Insurance Malaysia

Problem Statement

Etiqa Insurance’s Welcome Call

Scenario 1: Policy holder isn’t free

Scenario 2: Policy holder is available

How RICHA Impacts Performance

Use Cases for the Insurance Sector

Sales & Marketing

Contact up to 3.45M daily leads.
Solicit interest in product or service. Schedule call with agent.

Customer Service

Provide requested information.
Resolve standard requests.
manage claims, generate customised quotes.

Client Engagement

Check-in & update client database.
Collect customer feedback:
Simple, message driven.
No forms to fill.

Up-sell Existing Clients

Automatic opportunity driven
outreach to existing clients. Remind and process policy renewal payments.

Sales & Marketing

Contact up to 3.45M daily leads.
Solicit interest in product or service. Schedule call with agent.

Customer Service

Provide requested information.
Resolve standard requests.
manage claims, generate customised quotes.

Client Engagement

Check-in & update client database.
Collect customer feedback:
Simple, message driven.
No forms to fill.

Up-sell Existing Clients

Automatic opportunity driven
outreach to existing clients. Remind and process policy renewal payments.

Operational cost savings from using chatbots in the insurance sector 
will reach $1.3 billion globally by 2023, up from $300 million in 2019.

JUNIPER RESEARCH

Learn more about RICHA

Let's talk about how RICHA
will work for your business

Let's talk about how RICHA will work for your business